FAQ

Store Hours

Monday & Tuesday 9:30am-6:00pm

Wednesday to Friday 9:30am-8:00pm

Saturday 9:00am-5:00pm

Sunday 12pm-5pm

Can I pay with Gift Cards online?

We are unable to accept Gift Cards for online orders so please visit us in store if you wish to pay with a River & Trail Gift Card. 

Pickup & Shipping

We ship Canada-Wide! Shipping options within Canada are available and automatically applied at checkout. Spend $150 and get FREE shipping. Oversized items (Skis, Hard Coolers, Paddles) are $25+tax to ship, and do not qualify for free shipping. For freight or heavy items, additional shipping charges may apply and we will contact you after your order has been placed, if needed. Boats/Water Craft are not available to ship. Local pickup is always available too.

All of Canada: $15+tax

Please note fees incurred due to shipping are non-refundable. 

Online Inventory

We are working hard to keep up with our inventory online but some items are available in-store only, including Nutrition items (Tailwind, Skratch Labs, GU Gels, Picky Bars, Bonk Breaker, etc.) and BUFF, so please give us a call or visit us if you don't see something you are looking for. 

Special Orders

In the event you are looking for something that we don't have in stock, we may be able to order it - if it is available. Special orders require pre-payment and are final sale. Shipping is dependent on the item. Minimum order amount may apply. 

Warranty

The brands and products we carry have varying degrees of warranties. In the event your product has a defect that is covered under warranty, feel free to bring it in to us as we can assist in navigating the warranty process. Some brands prefer customers deal directly with them while others prefer we facilitate the process. 

Return Policy

Clearance items and special orders are FINAL sale.

IN-STORE PURCHASES:

At River & Trail, we stand by the products and brands we sell and promote. If your purchase doesn’t turn out to be quite right, you can return your item* within 14 days of purchase, with the original paper receipt, and receive a refund. THE ORIGINAL PAPER RECEIPT MUST ACCOMPANY THE ITEMS BEING RETURNED, NO EXCEPTIONS.

If you return your item* within 30 days of purchase,with the original paper receipt, we can offer an exchange or a store credit. Store credits can only be redeemed in store and not online. THERE ARE NO CASH REFUNDS. Sales and promotions do not apply to previous purchases. Returned items* must be accompanied by the original receipt. All returned items must not have been used/worn/washed, the item* needs to be in its original packaging with all labels/tags attached. Clearance items, special orders and items notes below* are FINAL sale.

*Due to safety and sanitary reasons, the following items are final sale and not eligible for a return:

• All Climbing gear (including climbing shoes) 

• Swimsuits

• Underwear

ONLINE ORDERS:

For online orders, please contact us before making a return for Return Authorization and instructions.

If your purchase doesn’t turn out to be quite right, you can return your item* postmarked within 14 days of purchase and receive a refund. Please note shipping costs are non-refundable and all fees incurred due to shipping are the responsibility of the purchaser.

If you return your item* within 30 days of purchase, we can offer an exchange. Returned items must be accompanied by the original receipt. All returned items must not have been used/worn/washed, the item* needs to be in its original packaging with all labels/tags attached. Clearance items, special orders and and items notes below* are FINAL sale.

*Due to safety and sanitary reasons, the following items are final sale and not eligible for a return:

• All Climbing gear (including climbing shoes) 

• Swimsuits

• Underwear

Ski/Snowboard Tuning & Adjustments

We are currently offering tuning and adjustments for Skis, as well as tuning for Snowboards. Drop off your snowboard or skis for tuning (and 1 boot, if a DIN adjustment is required) anytime during our store hours.

*NEW* Snowboard Tune: $49.95+tax

Full Ski Tune (wax & sharpen): $39.95+tax

Basework: Minor Repair $5+tax, Major Repair $10+tax, Extreme Repair TBD

Sharpen Only: $25+tax

Wax Only: $25+tax

Binding Mount (hard mount): $30+tax

Binding Mount (track): $20+tax

DIN Check/Adjustment: $15+tax