FAQ

Store Hours

Victoria Day Weekend Hours:

Saturday 9:00am-5:00pm, Sunday & Monday CLOSED

Monday to Friday 9:30am-6:00pm

Saturday 9:00am-5:00pm

Sunday CLOSED

COVID-19 Update

We are OPEN Saturday, May 15 from 9-5 at 133 Hampton Rd. The store will be closed Sunday, May 16 and Monday, May 17 for the long weekend. We will update later on our hours moving forward.

Things are going to look a little different but we are so excited for all of you to see our brand NEW home. We are doing our best to maintain normal operations as much as possible.

Here's how things will work for this "new normal":
1. Store occupancy is limited to help maintain physical distancing.
2. When you enter, please sanitize your hands. Hand Sanitizing stations are available throughout the store.
3. We ask everyone to please limit touching products to what you are interested in buying.
4. Staff will be wearing masks but we promise we are smiling underneath. 

Can I pay with Gift Cards online?

We are unable to accept Gift Cards for online orders so please visit us in store if you wish to pay with a River & Trail Gift Card.

Returns

Items can be returned for Refund, Exchange or Store Credit within 14 days of purchase; and for Store Credit or Exchange only up to 30 days of purchase.

  1. Items must not have been used/worn and must be in original packaging with all labels attached.
  2. Clearance items and special orders are FINAL SALE.

Pickup & Shipping

We are currently offering In-store and Curbside Pickup. If you live outside of the Greater Saint John area, we will contact you to arrange for Shipping. Price is dependent on item and location.